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NetOp Mobile v.9.0 remote control software for supporting mobile devices used by companies with a field workforce. The new software is an extension of Danware’s NetOp Remote Control software and provides enterprise-level remote control for mobile devices including corporate helpdesk support, remote administration and maintenance.
NetOp Mobile allows corporate IT and helpdesk management to remotely control and support the mobile devices being used by field personnel. It can be used for securely transferring files, updating software, messaging and technical support. Field workers can request help with a single button.
The new remote control software works with mobile devices using Windows CE 2003 and Windows Mobile 5.0 and can be remotely controlled from a wide range of platforms using NetOp Remote Control Guest, including Windows, Linux, Solaris, OS/2 and ActiveX.
Scalability is a key feature of NetOp Mobile allowing companies to add additional devices as needed. The number of phone book entries and concur-rent connects is only limited by disk space and memory, respectively.
NetOp Mobile generates little network traffic and uses a non-polling communication engine which only transmits if something changes or if a command is issued – so it is not a drain on network resources.
How it works in a frontline environment: - When a device is connected via GPRS, EDGE, UMTS etc., it gets a temporary IP address from the telecom provider. This address is invisible to the helpdesk, but because the host runs on the actual device and the device contacts the helpdesk, the user can get help anyway.
How it works connected to a PC: - When the device is connected directly to a PC via ActiveSync, the device’s IP address is hidden from the helpdesk, but because the device contacts the helpdesk, the user can get help anyway.